SHIPPING & DELIVERY POLICY
Last updated September 13, 2023
This Shipping & Delivery Policy is part of our PRIVACY POLICY AND TERMS (“Terms”) and should be therefore read alongside our main Terms: https://www.manbaa-alnile.com/privacy-policy/.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Shipping Fees
We offer shipping at the following rates:
| Shipping Method | Shipping Fee |
| UAE – Local Service | Free |
| International – FedEX Economy | 350AED |
All times and dates given for delivery of the products are given in good faith but are estimates only.
DO YOU DELIVER INTERNATIONALLY?
We offer international shipping to the following countries:
- Qatar
- Bahrain
- Saudi Arabia
- Oman
- Kuwait
- Iraq
- Turkey
- Egypt
Free shipping is not valid on international orders.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Email: [email protected]
RETURN POLICY
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
MANBAA ALNILE ELECTRONICS L.L.C
Attn: Returns
RMA #
Banyas Road, Banyas Complex, 908B
Dubai, Dubai 4632
United Arab Emirates
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least four (4) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.
The following items cannot be returned:
● Used or Opened Items
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: